Questions before you hand over your computer.
Short answers to the things customers usually want to know before booking service.
Do you work on laptops?
Yes, for appropriate upgrades, cleaning, software issues, and repairs within SCW's current scope. Desktop work is the primary focus. Specialized board-level laptop repair may be declined or referred out.
Do I approve repairs before you start?
Yes. Diagnosis comes first when needed, then you receive a quote. If the job changes enough to raise the price materially, work pauses until you approve it.
What happens to the $30 diagnostic fee?
If you approve the repair, it is credited toward the repair labor. If you decline, the fee covers the time spent diagnosing the issue.
Can I supply my own PC parts?
Yes. SCW can assemble customer-supplied systems and check compatibility. Customer-supplied components retain their own seller/manufacturer warranty terms.
Do you make house calls?
Routine in-home service is not the launch model. Drop-off is primary, with local pickup/delivery available by arrangement when practical.
What about my data and passwords?
SCW only requests access genuinely needed for the service. Customers should back up important data when possible before repair. Customer passwords and personal files are not intentionally retained after the job is complete.